We're committed to ensuring your experience with Herbalogic products exceeds your expectations. If at any time you are not satisfied with products purchased from Third Coast Herb Company, you may contact us by phone at 512-895-9595 or email shop@herbalogic.com to arrange for replacement or refund of the product cost. Generally, shipping costs are non-refundable, except in cases where a guaranteed delivery option was selected but the order was not received in the promised time frame. Other restrictions may apply.

DAMAGED PRODUCTS
If you receive a product that was damaged or broken during shipping, take photos of the damaged packaging and product and submit them along with a request for replacement to shop@herbalogic.com within two days of receipt of the products.

RETURNS
To discourage fraud and abuse, we require products be returned to Third Coast Herb Company regardless of whether they have been opened or used. Refunds are issued when we receive the returned products. Return shipping costs are the responsibility of the customer. However, we may at our discretion refund any shipping charges from the original order on a case-by-case basis.

Address returns to:

Third Coast Herb Co.
Herbalogic Returns
3571 Far West Blvd. #40
Austin, TX 78731