Contact us. Depending on the circumstances, we may ask you to return the product. We will issue a refund to the credit card originally used to make the purchase.
You will have to return the product where you originally purchased the product. Different retailers have different requirements as far receipts and refunds versus store credits.
Contact us. We will ask you for a picture so we can try to exact justice from the offending carrier. Meanwhile, we can either issue a refund to the credit card originally used to make the purchase or ship you replacement product. Just let us know your preference.